This article contains references to our Classic interface that will become obsolete on July 1st. The most up-to-date article can be found on How can forms be triggered?

Mopinion offers a variety of options for deploying your feedback forms using form triggers. Form triggers are used to show a feedback form under certain circumstances (e.g. based on particular click behaviour).

These steps show you how to set up different triggers for your feedback forms.

Step 1

Go to 'Data collection' and click on 'Feedback forms'.

Step 2

Now you will see a page with two different options at the top: Forms and 'Deployments'. Click on 'Deployments'.

Step 3

Click on 'Add deployment' and a screen will appear where you will fill in the deployment name. Once you have done this, click on 'Create deployment'.

Step 4

Now that you've named and created your deployment you will see a page with different forms (if you've already made forms). Click on the form you want to add to a deployment. As you can see the form will be added to the deployment configuration on the right side of the page. See the second image below.

Step 5

The blue box indicates all of the settings you can edit on your feedback form. The three first options determine how the form will be shown.

- Triggered by button (a feedback button will be visible and the visitor has to click on this for the form to be shown)

- Triggered pro-actively (the form will open/show automatically - depending on your trigger rules)

- Triggered on page leave (the form will appear when the visitors tries to leave the page, oftenly used to reduce shopping cart abandonment)


Step 6

After choosing how the form will appear, you can choose from a number of different form triggers.

- URL of the page

- Percentage of visitors

- Type of browser or device

- Presence of cookies

- Presence of javascript variables

- Length of time on the page

- And many more....

After selecting your form triggers, hit the green save button and the triggers will be active immediately.

To read more about triggers, please read this article.

Step 7

Implement the Mopinion script by implementing the tag in your HTML or using the Google Tag Manager.

See for more information on how to check why a form is or is not showing on a webpage.