This article contains references to our Classic interface that will become obsolete on July 1st. The most up-to-date article can be found on How do I know if a user has already seen or submitted a feedback form?

It can be helpful to know whether a visitor on your site has already seen a feedback form or has already submitted feedback. For example, sometimes you might only to want show an additional form when the visitor hasn't yet provided any feedback and a form has already been shown. Or you might want to hide the feedback button only when feedback has already been submitted.

To set up these specific conditions you need to know the status of your feedback forms. We make this information available by setting the following cookies, were <formKey> is the unique id of the form:

  • MSopened.<formKey>; form has been opened
  • MSFeedbackSent.<formKey>; feedback has been submitted

The value of the cookie is set to true. Using this form key, you are able to determine which form has already been opened and/or submitted.

You can find the unique feedback form ID in the URL of the form preview page. To open the preview page of a form, select the blue 'Preview' button within the form builder. You find the blue 'Preview' button floating on the bottom of your screen.

For example

The number and letter combination at the end of the URL (here in bold) is the unique form key.

In your browser's cookie menu you will find:

In the Mopinion deployment code you can add the condition in the deployment code at 'Show if visitor has specific cookie'.