This article contains references to our Classic interface that will become obsolete on July 1st. The most up-to-date article can be found on How do I reverse the scores in a feedback form?

You can reverse scoring elements such as GCR, NPS, CES and CSAT from 0-10 (negative to positive) or 10-0 (positive to negative).

Please read the description below:

Step 1

Select any score element you want to reverse:


Step 2

Once you have selected the score element, turn on the "Reverse answer option" :


Once you've finished reversing your desired score element(s) and saved your form, you will see your score element(s) reversed in the actual form: