You can reverse scoring elements such as GCR, NPS, CES and CSAT from 0-10 (negative to positive) or 10-0 (positive to negative).

Please read the description below:

Step 1

Select any score element you want to reverse:

 

Step 2

Once you have selected the score element, turn on the "Reverse answer option" :

 

Once you've finished reversing your desired score element(s) and saved your form, you will see your score element(s) reversed in the actual form: