This article contains references to our Classic interface that will become obsolete on July 1st. The most up-to-date article can be found on How do I show or hide customer details in a feedback email alert?

It's not always desirable to have customer details visible in a feedback email alert - depending on your company's privacy policy. The following steps will show you how to hide or show these customer details:

Step 1

Click on 'Settings' at the top of the page and go to 'Alerts'

Step 2

On the right side of the page you will see a blue (+) to add alerts. Click on this button.

Step 3

You will see a form to edit your alerts. Here you can add an alert name, select the feedback form, select the data field and also select the condition and the target.

Step 4

If you do not want customer details to be visible in the email just leave 'Show customer details' unchecked. However, if you do want the customer details to be visible, check the box 'Show customer details'.

The customer details include:

- Customer name

- Email address

- Account ID

- The operating system

- Comments