This article contains references to our Classic interface that will become obsolete on July 1st. The most up-to-date article can be found on How do I build a feedback form with a form template?

Do you want to build a feedback form using a template? We've got you covered... Mopinion offers a wide range of pre-defined feedback form templates including various feedback metrics such as NPS, Customer Effort and Csat. 

How to start?

Step 1

From the main menu at the top of the page, go to Data Collection > Feedback Forms.

Step 2

Select an existing feedback form template to get started. To do this, click on “Pick a template”.

Step 3

You will then be redirected to a screen where you can select your feedback form template. Here you can select the form template that suits your needs. 

Step 4

By selecting your desired template, you will see a preview on the right hand of the page. It is also possible to edit the questions in the form template, or to add extra questions.


Step 5

Once you've selected your template and edited it how you want it to be, you can create your form by clicking “Use template”.

Your form is created and you will be redirected to the deployment page. Then all you need to do is grab the Mopinion code and add it to your website, or add the form to an existing tag in the deployment section.

Already using Google Tag Manager (GTM)? Here you will find a guide on how to use Mopinion in GTM.

-        It’s also possible to build your own feedback form from scratch (without the use of a template), if you prefer. In this case, click on “Start from scratch”. To learn more about this click here.

-        Click here for a detailed explanation and tips on how to create feedback forms.

For more useful tips about collecting feedback read this article to get inspired.