This article contains references to our Classic interface that will become obsolete on July 1st. The most up-to-date article can be found on How do I export feedback to Excel?
Mopinion gives you the possibility to export your feedback results to an Excel file.
To export your feedback data to an Excel file please follow these steps:
Go to 'Reporting' and click on 'Feedback results'.
Now you will see an overview of all your feedback results. If you want to export your results make sure your date selection is correct if you want the results of a specific period.
Don't know how to use the filters? Please read this article.
Your export will include all the items that are displayed in the pagination.
Note: Please be aware that the filters have influence on the number of items displayed in the inbox.
On the right of the page you will see an 'Excel' symbol. Click on this symbol to receive a download link via e-mail.
You will receive this email within 5 minutes. Click on the download link.
You will be redirected to a landing page where your download will automatically start.
All the fields of your feedback results will be shown in the Excel file. So beside the comments you will also get an overview of the scores and other important data like:
- Customer data (contact data)
- Information about browser and OS
So, now you're able to export your feedback results to Excel!