This article contains references to our Classic interface that will become obsolete on July 1st. The most up-to-date article can be found on How to setup feedback in an email?

Usecase: If you want to add the first question of your feedback form to an email and want the answer from the email to appear directly into your form.

Build a form with one of the score elements that can be used to create an email snippet.

Step 1. Add a score element

The following score elements can be used in the email.

  • Rating (Stars, Numbers and Emoji)
  • NPS
  • Thumb rating


Step 2. Turn on the toggle 

Select the score element you have added and turn the toggle 'HTML email snippet' on. You can now click on the 'email snippet' button.

A modal with an HTML custom email snippet will appear. Click on the button 'Copy code'

Step 3. Paste the HTML snippet into your email

Place the HTML snippet in your email template at the location where you want the feedback question and answers to appear.