This article contains references to our Classic interface that will become obsolete on July 1st. The most up-to-date article can be found on How do I view and filter feedback results directly from the dashboard?
Within the Mopinion dashboard it is easy to compare relevant variables and trends. With one click, you can view the open answers from the data point you clicked. All of the data is filtered correctly, so you do not need to check large amounts of open comments.
To do this, please follow these steps:
Go to 'Reporting' at the top of the page and click on 'Dashboard'.
Now you will see your dashboard with different charts (if you've added them correclty...)
Move your mouse along any result into your chart and a little screen will pop up that shows a 'View feedback' button.
Click on the 'View feedback' button to take a look at the open answers from the data point you've clicked.
Now you will be prompted to the Feedback results overview (inbox view) with a filtered selection. The Feedback results page will show you the feedback that relates to the part of the chart you have clicked on (for example, the score and date).